FAQs

Do I need a prescription for Physical Therapy?

A prescription is required for physical therapy under New York State law. We do recommend getting a referral for PT from your doctor for physical therapy services as some insurance companies will not reimburse without a physician’s prescription. If you don’t have a doctor, we will be happy to recommend one.

However, Direct Access law in New York State you have access to physical therapy is your opportunity to be evaluated and treated by a licensed physical therapist without first seeing your physician for a prescription. Under New York State law, you are allowed to be seen by a physical therapist for 10 visits or 30 days, whichever comes first, before having to see your doctor.

What Insurances do you accept? 

We are an out-of-network provider with all insurance companies. We will check your insurance benefits and call you back prior to your appointment to determine a billing arrangement based on your coverage. You may be responsible for a co-payment or a percentage of the bill at the time of service.  If you don’t have out-of-network insurance benefits we do extend a discounted cash-pay rate package plan due at the time services are rendered. If your insurance benefits run out during the course of physical therapy we will also extend a discounted cash-pay rate.

Patients are responsible for payments of deductibles and any coinsurance at the time of service. For your convenience, payments can be made by cash, check or credit card. FSA and HSA payments are also accepted at our location.

How long does the session last?

Physical therapy: Your first session and treatment last 60-90 minutes. Follow-up visits are 45 or 60 minutes, depending on your preference and your therapist's recommendation.

Medical massage therapy: Treatment session will last for 55 minutes.

Personal training: Your first session will last 60 minutes. After that, follow-up visits are 45 or 60 minutes, depending on your preference and your therapist's recommendation.

What do I need to wear for my session?

Please bring comfortable athletic clothing for your treatment session. We recommend wearing shorts during your session if your complaint is lower extremities.

Late Cancellations/No-Show Policy:

We understand that unanticipated events happen. Work travels/meetings, transportation issues, weather-related concerns, and illnesses are a few reasons to cancel an appointment. To be effective and fair to ALL of our clients and out of consideration for our therapist's time, we have adopted the following policies: Please give 24 hours' notice for cancellations. If you miss or cancel your appointments without giving us 24 hours’ notice, we reserve the right to charge a late cancellation fee, which is not reimbursed by insurance.